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Agenda
Customer Track
9:20 AM
9:40 AM
How Salesforce uses Salesforce: AI adoption in the day-to-day
Speakers
:
AC
Avril
Couper
Salesforce
CG
Conor
Gleeson
Salesforce
Customer Track
10:20 AM
10:40 AM
Beyond deflection: replacing a chatbot that was hurting CSAT
Speakers
:
VL
Vik
Lakhotia
Marshmallow
Customer Track
12:00 PM
12:20 PM
Building an agent live with Ghostwriter from Sierra
Speakers
:
RO
Rebecca
Okin
Sierra
Customer Track
3:10 PM
3:30 PM
SHL Case Study - Title TBC
Speakers
:
JT
Jag
Tucker
SHL
Customer Track
3:50 PM
4:10 PM
Building the 'Netflix' of Wellbeing at The Retail Trust
Speakers
:
PF
Poppie
Foakes
Retail Trust
TW
Tim
Walpole
Retail Trust