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Agenda
Customer Track
9:20 AM
9:40 AM
Built While We Sold: How Salesforce's Own GTM Teams Adopted AI
Salesforce's UK & Ireland GTM team spends every day helping customers close the gap between AI ambition and business reality. This is the story of how we became customer zero ourselves. This session...
Speakers
:
Avril
Couper
Salesforce
Conor
Gleeson
Salesforce
Customer Track
10:10 AM
10:30 AM
Beyond deflection: building an AI agent that improved customer retention
Speakers
:
Vik
Lakhotia
Marshmallow
Customer Track
10:35 AM
10:55 AM
Building the 'Netflix' of Wellbeing at The Retail Trust
Speakers
:
Poppie
Foakes
Retail Trust
Tim
Walpole
Retail Trust
Customer Track
12:15 PM
12:35 PM
An agent that builds agents: Ghostwriter live
What used to take weeks of back-and-forth across building, testing, analyzing, and improving now happens in natural language with Ghostwriter. In this live demonstration, Rebecca Okin will use...
Speakers
:
Rebecca
Okin
Sierra
Customer Track
2:50 PM
3:10 PM
Reimagining candidate and customer experience with AI at SHL
Speakers
:
Jag
Tucker
SHL