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Reimagining candidate and customer experience with AI at SHL
Oct 20, 2026
—
03:10 pm
-
3:30 PM
Customer Track
Customer
Speakers
:
Jag Tucker
Presented by
Jag
Tucker
SHL
Global Customer Experience Director
https://www.linkedin.com/in/jag-tucker-5826523/
Suggested sessions
Customer Track
Oct 20, 2026
9:20 AM
9:40 AM
Built While We Sold: How Salesforce's Own GTM Teams Adopted AI
Salesforce's UK & Ireland GTM team spends every day helping customers close the gap between AI ambition and business reality. This is the story of how we became customer zero ourselves. This session...
Speakers
:
Avril
Couper
Salesforce
VP of Solution Engineering
Conor
Gleeson
Salesforce
Senior Director of Solution Engineering
Customer Track
Oct 20, 2026
12:00 PM
12:20 PM
An agent that builds agents: Ghostwriter live
What used to take weeks of back-and-forth across building, testing, analyzing, and improving now happens in natural language with Ghostwriter. In this live demonstration, Rebecca Okin will use...
Speakers
:
Rebecca
Okin
Sierra
Solutions Engineer
Customer Track
Oct 20, 2026
12:00 PM
12:20 PM
An agent that builds agents: Ghostwriter live
What used to take weeks of back-and-forth across building, testing, analyzing, and improving now happens in natural language with Ghostwriter. In this live demonstration, Rebecca Okin will use...
Speakers
:
Rebecca
Okin
Sierra
Solutions Engineer