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All
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Agenda
Discovery Zone
8:00 AM
9:00 AM
Registration and Networking
Customer Track
9:20 AM
9:40 AM
Built While We Sold: How Salesforce's Own GTM Teams Adopted AI
Salesforce's UK & Ireland GTM team spends every day helping customers close the gap between AI ambition and business reality. This is the story of how we became customer zero ourselves. This session...
Speakers
:
Avril
Couper
Salesforce
Conor
Gleeson
Salesforce
Workforce Track
9:20 AM
9:40 AM
From hope strategy to a culture of AI fluency across a global business
Speakers
:
Kerri
O'Neill
Ipsos
AI Infrastructure Track
9:20 AM
9:40 AM
Keeping AI grounded: the quality controls behind The Economist Group's AI processes
Speakers
:
Fionn
O'Raghallaigh
The Economist Group
Growth Track
9:20 AM
9:40 AM
The race to zero UI: how AI search is rewriting brand visibility
Speakers
:
Tracey
Pilon
Microsoft
Efficiency Track
9:20 AM
9:40 AM
The second attempt. Rebuilding an AI rollout after the first one failed.
Speakers
:
Sharon
Roessen
Terrapinn
Boardroom 1
9:30 AM
10:30 AM
Beyond support: building agents that improve CX and drive revenue
AI agents are graduating from single-question responders to long-horizon partners that pursue outcomes across interactions, fueling acquisition, retention, and revenue growth. Realising that...
Speakers
:
Gareth
Worsnup
Sierra
Rebecca
Okin
Sierra
AI Infrastructure Track
9:45 AM
10:05 AM
Building Virgin Atlantic's data and AI foundations from the ground up
Speakers
:
Richard
Masters
Virgin Atlantic
Customer Track
9:45 AM
10:05 AM
Experian case study
Speakers
:
Yao
Li
Experian
Growth Track
9:45 AM
10:05 AM
Six teams, thirteen operating models: fix the process before the AI
Speakers
:
Anca
Pintilie
JP Morgan Chase
Workforce Track
9:45 AM
10:05 AM
Top down and bottom up at once: building an AI operating model at Somerset Bridge
Speakers
:
Ceri
Sharples
Somerset Bridge Group
Katherine
Hawkins Jones
Somerset Bridge Group
Efficiency Track
9:45 AM
10:05 AM
What Copilot actually costs: building a usage model at Mintel
Speakers
:
Samantha
Stannard
Mintel
Customer Track
10:10 AM
10:30 AM
Beyond deflection: building an AI agent that improved customer retention
Speakers
:
Vik
Lakhotia
Marshmallow
Workforce Track
10:10 AM
10:30 AM
Driving AI adoption across 65,000 people without a mandate
Speakers
:
Patrik
Hedljung
Scania
Growth Track
10:10 AM
10:30 AM
Gong x Terrapinn: From AI Strategy to Revenue Impact
Speakers
:
Asghar
Maqsood
Terrapinn
AI Infrastructure Track
10:10 AM
10:30 AM
How AI changed the face of our field operations
Speakers
:
David
Tomalin
CityFibre
Efficiency Track
10:10 AM
10:30 AM
Two weeks to ten minutes: the research workflow Bidwells built
Speakers
:
Ben
Lee
Bidwells
AI Infrastructure Track
10:35 AM
10:55 AM
Build or Buy: Balancing short term impact with long term commercial transformation
Speakers
:
Andrew
Webber
END.
Customer Track
10:35 AM
10:55 AM
Building the 'Netflix' of Wellbeing at The Retail Trust
Speakers
:
Poppie
Foakes
Retail Trust
Tim
Walpole
Retail Trust
Efficiency Track
10:35 AM
10:55 AM
What businesses tell us about AI adoption, and how that reaches government
Speakers
:
Ben
Martin
British Chambers of Commerce
Workforce Track
10:35 AM
10:55 AM
What changed when 94% of YuLife started using Claude weekly
Speakers
:
Jonathan
Roomer
YuLife
Growth Track
10:35 AM
10:55 AM
When gut feel meets AI: how AI sharpened Oddbox's creative work
Speakers
:
Gastón
Tourn
Oddbox
Discovery Zone
10:40 AM
11:50 AM
Discovery Hub Exploration
Boardroom 1
10:45 AM
11:45 AM
The Revenue AI Reality Check: What’s Working, What’s Not and What Comes Next
Workforce Track
11:25 AM
12:10 PM
Don't Build Another AI Agent
Growth Track
11:25 AM
12:10 PM
From Idea to Working App: A Replit Workshop
Don’t just watch AI in action, build with it! In this hands-on masterclass, you’ll discover vibe coding: turning plain-language ideas into working software with AI. After a quick introduction to...
Speakers
:
Nik
Biridzhyan
Replit
Efficiency Track
11:25 AM
12:10 PM
How to give 30% of your job to AI
Join this live workshop to see — and try — how you can give away 30% of your job. Not because you're replaceable, but because more than a third of your team's week was never really their job in the...
Speakers
:
James
Ferrier
monday.com
Luis
Clark
monday.com
Customer Track
11:25 AM
12:10 PM
Kaltura workshop
AI Infrastructure Track
11:25 AM
12:10 PM
Notion workshop
Boardroom 1
12:00 PM
1:00 PM
Everyone's had the training. Nobody's changed how they work.
Fewer than half the UK mid-market leaders we surveyed can show a return on the AI they've already bought (aibl, State of UK AI Adoption 2026). Join 16 other senior leaders to share what's working,...
Speakers
:
Andy
Lambert
AcademyAI
68
sessions
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