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Oct 20, 2026
—
11:25 am
-
12:10 PM
Customer Track
Customer
Speakers
:
Ben English
Presented by
Speakers
Ben
English
Kaltura
Director of Solution Engineering, AI Specialist, EMEA & APAC
https://www.linkedin.com/in/beenglish/
Speakers
Suggested sessions
All sessions
Customer Track
Oct 20, 2026
9:20 AM
9:40 AM
Built While We Sold: How Salesforce's Own GTM Teams Adopted AI
Salesforce's UK & Ireland GTM team spends every day helping customers close the gap between AI ambition and business reality. This is the story of how we became customer zero ourselves. This session...
Speakers
:
Avril
Couper
Salesforce
VP of Solution Engineering
Conor
Gleeson
Salesforce
Senior Director of Solution Engineering
Customer Track
Oct 20, 2026
3:40 PM
4:00 PM
Presence Is Not Proof: Adding AI Validation Before Automated Claims Decisions
Speakers
:
Promise
Akwaowo
Royal Mail
AI Automation Lead
Customer Track
Oct 20, 2026
3:40 PM
4:00 PM
Presence Is Not Proof: Adding AI Validation Before Automated Claims Decisions
Speakers
:
Promise
Akwaowo
Royal Mail
AI Automation Lead