Description
Promise Akwaowo works in Royal Mail's rapid automation team, finding the slow, manual, thankless processes across one of the country's largest operations and automating them away.
He is a certified business analyst who lives in the real world of change: designing workflows with automation, Salesforce and low-code tools and, harder still, getting a big and sometimes sceptical workforce to trust them.
At aiblLIVE he'll talk about exactly that, how you build trust in AI and automation among the people who have to use it every day. For any operations leader whose biggest barrier is the people rather than the technology, this is a grounded, been-there session.
