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Abdul Khaled
E.ON Next
Head of Digital | Customer Experience & Digital Products
Description
Abdul Khaled is a customer experience and AI transformation leader focused on redesigning how organisations understand customers, make decisions and get work done. He has led large-scale transformation programmes across multiple industries, most recently at E.ON and prior Cisco.
Abdul also delivers guest lectures as part of the AI Leadership Programme at the London School of Economics, exploring how leaders and organisations need to adapt as AI changes the nature of work, decision-making and organisational design. Abdul was named in the 2026 Top CX Influencers List by Apizee, as well as one of CX Network’s Top 50 CX Leaders in 2025 and a CCW Europe Top CX Influencer in 2024, alongside receiving multiple industry awards for customer experience and digital transformation.
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