Beyond the Demo: Building & governing a Customer Service AI Agent, Live

Oct 20, 2026 — 02:00 pm - 2:45 PM
Customer Track

Speakers:

Session description

No script, no safety net - Kore.ai builds a live customer service AI agent in front of the room, shaped by real scenarios you bring. We'll close with the question most vendors avoid: could you explain why your AI made that decision if a regulator asked? (72% of enterprises couldn't.)

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